FAQ

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Programs
Q. How do I know which program will best suit my child?
A. If you are unsure which program best suits your child, simply call or email to arrange an ‘evaluation’ with one of our coaches, and any one of them will gladly point you and your child in the right direction.

Q. Can I sign up for any program I choose?
A. Generally speaking, you may sign up for any program you wish; however, if for any reason the coach feels your child should be placed in a different class, it is best to discuss that matter with the coach individually, as they are the ones that are closely working with your child.

 

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Q. How do I sign up for a program?
A. You can sign up for a program by simply stopping by the pro shop at the courts, pick up a brochure, and fill out the registration form on the back.

Q. How long will it take for my child to progress through the programs?
A. The progression of your child is based on various factors including how often they attend class, how much effort they put on the court, their attentiveness to each lesson and what the coaches are teaching. Most students though, take about one year to advance to next level class. If your child takes more or less than a year to move up a class, that is not of any concern, for each individual has a different learning pace, and what is most important, is the fact that your child is showing improvement and effort.

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Payments

Q. How do I pay for lessons?
A. We accept cash or checks payable to ‘Silicon Valley Tennis’. All payment must be done in person at the pro shop.

Q. What is my payment due?
A. Payment is due within the first three days from the beginning of a session for new students. For continuing students, to guarantee your spot in the class. payment is due five days before the start of a season, in order for us to ensure a reasonable coach-player ratio.

Q. Is there a discount siblings?
A. Yes, there is certainly a discount for siblings. After the first child, every subsequent child we will take 5% off the lesson rate (i.e. if you have two children that would like to register for our program, we will charge the first child the full amount, while the second child will be discounted 5% from the rate of the program).

 

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Q. If my child is sick or injured am I eligible for a refund?
A. No refunds will be given for missed classes due to illness, injury, or any other unforeseen schedule conflicts.

Q. If it rains am I eligible for a refund?
A. During inclement weather days, classes will proceed as scheduled, if courts are dry and safe enough for practice at the time of class. No credit will be given to any student if class continues regularly. If you have any doubts about the status of your class, please do not hesitate to give us a call.