All payments are due before the first day of class. Late fees of 7% of your total will apply 5 days after the session begins.
All Fees include a 3.5% convenience fee. In case of a refund, this fee is unfortunately non-refundable.
COVID-19 Refund Policy
In case we need to shut down because of COVID 19, we unfortunately cannot provide refunds because some management fees have to be paid regardless. However, we will provide 70% of the fees paid as a credit that you can redeem for other classes for a year. If you have attended some classes already, the credit will be 70% of the prorated balance left.
No refunds will be given for missed classes due to illness, injury, or any other unforeseen schedule conflicts. Students have until the end of a session to utilize purchased class days. Missed or unused classes, will not roll over to the next session.
Make-ups can be offered in the same session based on availability. Please email us at firstname.lastname@example.org to check on availability.
If you are booked for 4 days or more/week, there will be no make- up allowed because this option is already heavily discounted.
INCLEMENT WEATHER DAYS-
Classes will proceed as scheduled if courts are dry and safe enough for practice at the time of the class.
If the class is to be cancelled, notification will be sent out (via email or text message) by 3pm.
Make-up classes will be available the immediate Sunday following the cancelled class.
No credit will be given to students who fail to attend the make-up class.
If there are excessive rainy days within a week, students may attend any class within their program, upon approval from Silicon Valley Tennis Head Coach.
***Notes: During rainy days, High Performance class will still remain as scheduled. Student will work on fitness, video analysis, and theory when off the court.***
MEETINGS WITH COACHES-
If students/parents wish to have a discussion with a coach, an appointment must be made ahead of time. Coaches are not expected to interrupt or leave class to meet with a student/parent.